McGinn's Puffin Bus - Customer Care Protocol
If you are dissatisfied by any aspect of this Rathlin Island shuttle bus service to and from the RSPB Bird Sanctuary, please use this form to send details of your complaint/feedback.
We will endeavour to acknowledge complaints within 5 working days of notification, and anything requiring a comprehensive reply will take up to, but no longer than, 28 days.
We welcome the opportunity to hear your views and suggestions on improvements to the service. Where possible, please talk to your bus driver in person as we will aim to resolve any issues as and when they arise.
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The Northern Ireland Consumer Council also plays a role in the handling of complaints, although customers should contact the operator first and foremost. Customers can contact the Consumer Council the following ways:
- Email: complaints@consumercouncil.org.uk
- Telephone: 0800 121 6022
Contact
Address
80 A Whitepark Road,
Ballycastle,
Co. Antrim,
BT54 6LP
Phone
079 3887 6837
